Effective Date: May 2026

Global Learning and Development Solutions (“GLDS”, “we”, “our”, or “the Consultancy”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, website, consultations, events, training programmes, or communications.

By using our services, you agree to the terms of this Privacy Policy.

We may collect and process the following types of personal information:

• Name 
• Email address 
• Telephone number 
• Postal address 
• Organisation or workplace details 
• Job title or professional role 

• Consultancy requirements 
• Training needs 
• Learning and development goals 
• Curriculum or organisational information 
• Appointment records 
• Workshop participation details 

Payments are processed securely through approved payment providers. GLDS does not store full card or banking details directly unless required for invoicing purposes.

When using our website or digital platforms, we may collect:

• IP address 
• Browser type 
• Device information 
• Website usage data 
• Cookies and analytics information 

We use your information to:

• Deliver consultancy and training services 
• Arrange appointments and bookings 
• Process payments and invoices 
• Communicate with clients 
• Provide educational and organisational support 
• Improve our services and customer experience 
• Develop learning resources and programmes 
• Meet legal and professional obligations 
• Send important service updates 

Where appropriate and with consent, we may also send:

• Newsletters 
• Professional updates 
• Learning opportunities 
• Event information 
• Promotional materials 

You may unsubscribe from marketing communications at any time.

We process personal information under one or more of the following lawful bases:

• Consent 
• Contractual necessity 
• Legitimate business interests 
• Legal obligations 
• Protection of vital interests where applicable 

GLDS respects the confidentiality of all clients and organisational partners.

Information shared during:

• Consultancy sessions 
• Coaching 
• Organisational reviews 
• Research mentoring 
• Leadership development 
• Training programmes 

will be treated professionally and confidentially unless:

• Disclosure is required by law; 
• Safeguarding concerns arise; or 
• Explicit consent for disclosure is provided. 

We do not sell or rent personal information to third parties.

Information may only be shared where necessary with:

• Trusted service providers 
• Payment processors 
• IT and hosting providers 
• Professional advisers 
• Legal or regulatory authorities where required 

All reasonable steps are taken to ensure appropriate security and confidentiality.

We are committed to protecting your personal information through:

• Secure digital systems 
• Password-protected storage 
• Restricted access controls 
• Secure cloud platforms where applicable 
• Reasonable cybersecurity measures 

While every effort is made to protect data, no internet transmission or storage system can be guaranteed as completely secure.

Personal information will only be retained for as long as necessary to:

• Deliver services; 
• Meet legal or contractual obligations; 
• Resolve disputes; 
• Maintain appropriate business records. 

Information no longer required will be securely deleted or anonymised where appropriate.

Subject to applicable laws, you may have the right to:

• Access your personal data 
• Correct inaccurate information 
• Request deletion of data 
• Restrict processing 
• Withdraw consent 
• Object to certain processing activities 
• Request data portability 

Requests may be submitted using the contact information below.

Our website may use cookies and analytics tools to:

• Improve user experience 
• Monitor website performance 
• Understand visitor engagement 
• Enhance services and content 

Users may manage cookie settings through their browser preferences.

Our website or materials may contain links to third-party websites or services. GLDS is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party sites they visit.

GLDS services are generally intended for adults, organisations, and professional users. Where services involve children or young people:

• Appropriate safeguarding principles will apply; 
• Parental or organisational consent may be required; 
• Additional protective measures may be implemented. 

Where international collaboration or digital services require the transfer of data outside the United Kingdom, reasonable safeguards will be implemented to protect personal information.

GLDS reserves the right to update this Privacy Policy periodically. Updated versions become effective upon publication or distribution.